Refund policy

Return and Refund Policy

• All sales are final-products are non-refundable prior to delivery.
• Returns are only eligible within 5 business days of deliver
  

Product Eligibility for Returns:

To qualify for a return:

• The item must be in its original condition-unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
• Returns must be initiated and shipped from the same country where the purchase was made. 

Exchange Policy

• Exchanges are only available for sizing issues and must be requested within 5 business days of delivery.
• The item must be in its original condition-unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
• Exchanges must be for the same product (different size only) and are subject to stock availability.
• Your new item will be shipped to the same delivery address as the initial order.
• Customers are responsible for return shipping costs for exchanges. 

How to Start a Return or Exchange:

To initiate a return or exchange, contact us at support@primoirbrand.com with your order number and details. 

Important Notes:

• Ensure all details (color, size, shipping address) are correct before placing your order.
• We do not accept returns for size selection or buyer's remorse.